Delete Account

This page explains how to permanently delete your tuck account and its associated data, and provides a way to request deletion if you no longer have access to the app.

For immediate processing, we recommend deleting your account directly through the tuck app.

1. Open the tuck app and sign in.
2. Go to your Settings (the gear icon on your profile card).
3. Scroll down to the Account section.
4. Tap Delete my account and follow the confirmation steps.

Note: If you are the admin of a family space, you will first be asked to hand that family over to another adult using Transfer Admin under Your Families, or you can choose to delete the family outright.

When your account is deleted, we permanently remove:

• Your user account, login credentials, and active sessions.
• Your profile and membership records across all family spaces.
• Your personal vault and your access to notes that were addressed to you.
• Your notification preferences and activity logs.

When another family member has sent you a note, they will keep their own copy of the note they sent.

Any family space where you are the admin — and there is no other eligible adult to take over — is deleted entirely along with all of its notes, members, and media.

Notes you sent to other family members remain in those recipients' vaults by default, because those notes belong to the people who received them. The sender link is removed, so they are no longer tied to your account.

(You can choose to also delete your sent notes as part of the in-app deletion flow if you prefer.)

Additionally, anonymized records of any gift purchases are retained for legal and accounting purposes.

Deletion requested directly from the app is immediate and irreversible. Requests submitted via this web form are reviewed and actioned within 30 days.

If you have an active tuck+ subscription, please note that it is managed by the App Store or Google Play. Deleting your tuck account does not cancel your subscription or automatically trigger a refund.

To stop future renewal charges, you must cancel the subscription through your device's store account:

• iPhone / iPad: Go to your device Settings → Apple Account → Subscriptions.
• Android: Open the Google Play Store app → Tap your profile icon → Payments & subscriptions → Subscriptions.

Because payments are processed securely by Apple and Google, any refund requests must be directed to them rather than to tuck.

If you have any questions, please reach out to hello@givetuck.com.

Review our full Privacy Policy and Children's Privacy Policy.